Track Order

Please enter your tracking number to receive information about the status of your order.

 

Why didn't I get any tracking number? Why can't I get any info after I put in the tracking number?

Processing time usually takes between 2-5 days. We will send you a confirmation email with your tracking number once your package has been sent! If you can't find any staus after input the tracking number, please check back again here in another day or two as it takes some time for the system to run & update the latest whereabout of your order.

How long does it take to get my order?

After your order has been processed, please allow 7-20 days for delivery, sometimes it may take 2-5 weeks for shipping due to unforeseen circumstances or longer time for custom clearance (varies by location). We hope that 'customs' does not hold your package and that you are not approached with any fees but please be aware that we do not cover nor can we be held responsible for delays or charges due to customs/taxes.

If you find there isn't any new update when it reaches your destination's country (or airport) after a few days, kindly contact your local (or national) post office and provide them with your tracking number for immediate assistance on delivering/collecting your parcel.

However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster & safer delivery :)

Feel free to email us at support@brightthis.com. if you have any other questions.